Putting trust at the heart of value creation
We actively engage with a wide range of stakeholders who use or are affacted by Experian's products, data, decisions.
215m+
free members globally
1.5bn+
people worldwide we have data on
How we add value
We put people in control of their financial wellbeing. We help them access many financial services such as obtaining credit, saving money and paying bills. Because consumer data is at the heart of our business, consumers need a company they can trust with that data and who will be their champion. Not only do we serve consumers directly, but our clients, whether they are businesses or other organisations, serve consumers as their end customer. This is why consumers are at the heart of all we do.
• Seamless services that simplify financial decision-making
• Accurate, high-quality data for informed choices
• Strong security, privacy and fraud protection
We engage them through:
- Digital platforms and applications offering a widening range of financial health services, including scores, financial education, access to credit and insurance offers, savings, payments and debt negotiation tools
- Contact centres supporting access to credit, data corrections and help for identity theft victims
- Education and outreach via Experian Education Ambassadors, consumer councils and experience programmes
- Marketing, media and social channels, including AskExperian and #CreditChat
- Transparent data processes enabling review, queries and corrections
c.155k
business clients globally
175m
active businesses worldwide we have data on
11,554
technologists and product developers at Experian
8th
consecutive year of improvement in our client global Net Promoter Score
How we add value
We work hard to get to know our clients. We want to delight them, so we monitor their ambitions and challenges closely and help them find solutions. We provide many different services that can help them get faster, smarter insights, protect against fraud or provide more efficient, more personalised services for their customers using our sophisticated solutions.
- High-quality data, faster and more automated insights, modelling and decisioning capabilities to manage risk and enhance their
- interactions with their customers
- Reliable customer identification and fraud prevention
- Cost efficiency and operational effectiveness
- Compliance with regulatory requirements
- Strong data security and privacy
We engage them through:
- Day-to-day interactions with sales, product and support teams
- Ongoing relationship and feedback mechanisms, including Net Promoter Score and customer loyalty monitoring
- Responsive information sharing to address client enquiries
- Thought leadership and collaboration forums, such as webinars, advisory boards and conferences
- Customer experience programmes to track expectations and satisfaction
- Innovation partnerships through collaboration with Experian’s data scientists at Innovation Labs in San Diego, London and São Paulo
c.10m
reached through social innovation products in FY26*
US$24.0m
total contribution
72m
people connected through UFH in FY26
78,000
hours volunteering
* People or small-and-medium-sized enterprises
How we add value
We help people, in many communities, to access credit and other financial services so they can take control of their financial circumstances and improve their lives. Our businesses support local economies in the areas where we operate through employment and paying taxes. By helping businesses prosper, we enhance their potential as local employers.
- Sustainable economic growth, employment and job creation
- Access to essential public and financial services
- Long-term asset and wealth creation
- Financial inclusion
- A healthy, sustainable environment
We engage them through:
- Inclusive products and services, including Experian Smart Money, Experian Boost, Experian Go and Limpa Nome, to improve financial wellbeing
- Partnerships with NGOs through the United for Financial Health (UFH) programme
- Community investment and charity partnerships, focused on financial education and money management
- Employee volunteering and pro bono support, including technical expertise and gifts in kind
- Advice, support and awareness campaigns on issues relevant to local communities
25,200
employees globally
4.1
Glassdoor rating
83%
employee engagement
How we add value
We support a positive, collaborative, diverse, equitable and inclusive culture and do all we can to make Experian a great place to work. We listen to our people's views and value their feedback. We celebrate great performance and offer employees support in learning new skills and progressing their careers, giving them a sense of purpose – an integral part of our organisational culture that has a positive impact globally.
- To feel valued, supported, trusted and treated fairly
- A positive, inclusive and engaging work environment
- Purposeful work that makes a positive impact on society
- Opportunities to learn, develop and progress their careers
We engage them through:
- A ‘people first’ culture that attracts, develops and retains highly talented employees
- Open and regular communication, including through Horizon, our enterprise-wide platform
- Ongoing dialogue and performance discussions with managers
- Employee listening and feedback, through Great Place to Work®, pulse, joiner and leaver surveys, and the feedback.me tool
- Direct engagement with leadership, including townhalls, Board interactions and quarterly Chief Executive Officer and Chief Financial Officer webinars
- Employee Resource Groups and networking to foster inclusion and connection
- Wellbeing, support and integrity mechanisms, including employee assistance and whistleblowing helpline
20
key suppliers in our dedicated Supplier Relationship Management programme
4,276
suppliers in our three largest markets
How we add value
Closer relationships with our suppliers, enabled through partnerships and fairness, help us to uncover and realise new value, increase savings and reduce costs and risk of failure, as well as ensuring we comply with our obligations. Many of our data contributors are also our clients. They often supply us with data through a give-to-get model. Our ability to combine, clean, sort and aggregate data from thousands of contributors creates a more complete picture of consumer or business interactions across markets.
- Long-term, trusted and collaborative relationships
- Access to fair and transparent business opportunities
- Support to manage market, financial and operational risks
- Clear regulatory, ethical and sustainability expectations
We engage them through:
- A formal procurement process for transparent and fair supplier selection
- Clear guidance on standards and expectations through a dedicated supplier website
- Supplier Relationship Management (SRM) programme for key suppliers, supporting performance, segmentation and continuous improvement
- Third-party risk assessment and due diligence, including data security and compliance
- Supplier assessments and training focused on modern slavery risk reduction
- Climate engagement programmes, including CDP Supply Chain membership and On Target for Climate, to understand emissions and decarbonisation plans
33
countries
20
consumer information bureaux
18
business information bureaux
90%
reduction in Scope 1 and 2 carbon emissions since 2019
How we add value
Operating in a complex and evolving regulatory environment globally, we aim to maintain a positive and proactive engagement strategy with governmental institutions and policymakers in all our regions. This is because we enable the transparent flow of data that’s essential to the functioning of modern economies and the financial ecosystem. High-quality data coupled with advanced analytics reduces risk to lenders, improves processes and helps reduce fraud. It enables people to make informed decisions about their finances. The economy benefits with improved access to credit, improved market competition, increased diversification of financial products available and reduced cost of credit.
- Sustainable economic growth and prosperity
- Stability across economic cycles
- Improved financial wellbeing for citizens and businesses
- Effective regulation and strong compliance frameworks
- Solutions to address societal, consumer and business challenges
- Action to mitigate and, where possible, reverse climate change
We engage them through:
- Constructive relationships with policymakers, including regular engagement with senior management
- Industry events and forums highlighting our role in a regulated, innovative data economy
- Active participation in public consultations and collaboration with organisations addressing societal challenges
- Multi-stakeholder policy engagement, supporting informed policymaking on data use and innovation
- Regulatory monitoring and compliance, supported by robust internal policies and processes
- Climate action and solutions, reducing our own environmental impact
How we add value
We aim to create value for current and potential owners of Experian’s shares and bonds through organic and inorganic investments that grow our position in our chosen markets. We balance this investment with shareholder returns, dividend payments and share repurchase programmes when appropriate, all while ensuring we meet our wider sustainability commitments. This creates long-term, sustainable value for our shareholders and bondholders.
- Clear insight into Experian’s strategy, financial performance and long-term sustainability
- Understanding of structural market trends affecting the business
- Sustainable investment returns, including share price growth, dividends, bond interest and share repurchases
- Transparency on governance, management and incentive structures
- Confidence in our commitment to environmental progress, societal impact and strong governance
We engage them through:
- A dedicated investor relations programme which supports ongoing dialogue
- Regular financial and strategic reporting, including quarterly updates, the Annual Report and sustainability-related disclosures
- Direct engagement, through face-to-face and virtual meetings, roadshows, conferences and business-specific teach-ins
- Bondholder engagement, including responses to enquiries and targeted briefings ahead of bond issuances
- Investor feedback and surveys, shared with management and the Board
- Board-level engagement, including meetings between the Chair and major shareholders
- Formal shareholder forums, including the Annual General Meeting
- An investor website providing comprehensive and up-to-date information
Our purpose
We create a better tomorrow for consumers, businesses, our people and our communities.
Board and Group Operating Committee
Meet the team leading our journey towards creating a better tomorrow.
Awards
We’re proud to have the efforts of our sustainable business strategy celebrated by others.